This Privacy Policy explains how Batch Scale collects, uses, stores, and shares information when you visit our public website, create an account, or use the Batch Scale service. It also explains the choices available to you.
1. Information we collect
Information you provide
We may collect account and contact details, business profile information, billing and subscription details, support communications, and the product, inventory, production, sales, customer, and other business records you choose to enter into the service.
Information collected through use
We may collect device and browser information, IP address, dates and times of access, pages and features used, request and diagnostic data, and information needed to maintain account security and service reliability.
Information from connected providers
When you authorize a supported third-party connection, we may receive identifiers, authorization status, and records needed to provide that integration. The provider’s own privacy terms also apply.
2. How we use information
We use information to provide and improve the service; create and secure accounts; process subscriptions; support users; operate requested integrations; detect abuse or failures; communicate service information; comply with legal obligations; and understand how the product is used.
3. How information is shared
We do not sell personal information. We may share information with service providers that help us host, secure, support, analyze, communicate, or bill for the service; with third parties you direct us to connect; when required by law or necessary to protect rights and safety; or as part of a business transaction subject to appropriate safeguards.
4. Business and customer data
Account owners control the business data entered into their workspace and are responsible for having an appropriate basis to collect and use personal information about their customers, workers, and suppliers. We process that information to provide the service and according to the account owner’s instructions.
5. Retention
We retain information for as long as needed to provide the service, satisfy legitimate operational and security needs, resolve disputes, and meet legal obligations. Retention periods vary by information type and account status. Some records may remain in protected backups for a limited period after deletion.
6. Security
We use administrative, technical, and organizational measures intended to protect information. No service can guarantee absolute security. Account owners should use strong credentials, limit access, and promptly report suspected unauthorized use.
7. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict, or receive a copy of certain personal information, or to object to certain processing. You may also update account information and communication preferences through the service or by contacting us. We may need to verify a request before acting on it.
8. Cookies and similar technologies
We may use essential browser storage and similar technologies for authentication, preferences, security, and reliable operation. If optional analytics or marketing technologies are introduced, this policy and any applicable consent controls will be updated.
9. Children
Batch Scale is a business service and is not directed to children. We do not knowingly collect personal information directly from children through the public service.
10. International use
Information may be processed in countries other than the one where it was collected. Where required, we use appropriate measures for cross-border handling.
11. Changes to this policy
We may update this policy as the service or applicable requirements change. We will update the date above and provide additional notice when a change is material.
12. Contact
Questions or privacy requests may be sent to [email protected]. Please do not include passwords, payment card numbers, or unnecessary sensitive information in email.