01
Closed-beta status
During invitation-only closed beta, selecting an access tier records feature access and planning information only. It does not charge a payment method, create a paid subscription, or promise a future price. Paid service begins only through a supported purchase flow or signed order.
02
Disclosure before a paid purchase
Before a recurring charge, Batch Scale will present the price, billing frequency, renewal term, included users or usage, taxes, trial conversion if any, cancellation method, and refund treatment, and will obtain the authorization required by applicable law.
03
Canceling renewal
An account owner may stop renewal using the supported account control or billing-support channel stated at purchase. Cancellation ordinarily prevents the next renewal and paid access continues through the current paid period. Removing a user or disconnecting an integration does not cancel the workspace subscription.
- check_circleRequest cancellation before the displayed renewal cutoff.
- check_circleKeep the cancellation confirmation.
- check_circleExport important records before the post-termination access period ends.
04
Refunds and billing errors
Fees already paid are generally nonrefundable except where required by law, stated in an order, or caused by a confirmed duplicate, incorrect amount, or other billing error. Requests must include the workspace, charge date, invoice reference, and explanation—but never a full card number, password, or security code.
05
Plan changes and credits
The purchase or change screen will disclose when an upgrade, downgrade, proration, credit, seat change, or usage charge takes effect. Credits have no cash value and expire as stated. A downgrade may reduce features or limits after the disclosed effective date.
06
Provider and tax processing
Approved refunds are returned through the original payment provider when practical. Provider settlement timing is outside Batch Scale’s control. Taxes are refunded or corrected when required and supported by the transaction and applicable law.
07
Merchant storefront purchases
A purchase from a customer-operated storefront is a transaction with that merchant, not a Batch Scale platform-subscription purchase. The merchant controls its product, fulfillment, cancellation, return, and refund terms, subject to applicable law.
08
How to request help
Contact billing support at [email protected]. Batch Scale must approve and rehearse cancellation, duplicate-charge, refund, chargeback, tax, correction, and reconciliation procedures before paid launch.