Important: These Terms form a binding agreement between the person or organization accepting them (“Customer,” “you,” or “your”) and the legal entity that will be identified here before launch, which operates Batch Scale (“Batch Scale,” “we,” “us,” or “our”). If you accept for an organization, you represent that you have authority to bind it.
1. Eligibility and business use
You must be at least 18 years old and legally able to enter a contract. Batch Scale is offered for business and professional use. You may not create an account for a person or organization without authority, and you must provide accurate registration and billing information.
2. The service and order of documents
Batch Scale provides hosted software for product, inventory, production, purchasing, sales, storefront, finance, and related business workflows. Your order form, signed agreement, Data Processing Addendum (“DPA”), these Terms, and incorporated policies form the agreement. A signed order or negotiated agreement controls over these Terms for a direct conflict; the DPA controls for a conflict concerning processing of Customer Personal Data.
3. Accounts and authorized users
You are responsible for authorized users, credentials, workspace configuration, and activity under your account except to the extent caused by our breach of the agreement. Use individual accounts, maintain current permissions, promptly remove access that is no longer needed, and notify security support of suspected compromise. You may not share accounts to evade user limits or transfer an account without authorization.
4. Beta, preview, and free features
Beta, preview, evaluation, experimental, or free features may be incomplete, changed, rate-limited, or discontinued and may have different support, retention, security, or availability characteristics disclosed at enrollment. Do not use them for safety-critical decisions or records unless we expressly approve that use in writing. Closed-beta plan selection records requested access only and does not create a paid subscription.
5. Subscriptions, renewal, and charges
Paid access begins only through a supported purchase flow or signed order stating the plan, price, billing period, included users or usage, renewal terms, and taxes. Before charging a recurring payment method, we will clearly present material renewal terms and obtain the authorization required by applicable law. You authorize the payment provider to charge properly disclosed amounts.
6. Taxes, plan changes, and price changes
Fees exclude taxes unless stated otherwise. You are responsible for applicable taxes other than taxes on our net income and must provide valid exemption documentation when claiming an exemption. Upgrade, downgrade, credit, proration, and overage treatment will be disclosed before the change. We will give reasonable advance notice of a price change affecting a renewing paid subscription.
7. Cancellation and refunds
You may stop renewal using the supported account control or by contacting billing support. Cancellation takes effect as disclosed at purchase, ordinarily at the end of the current paid period. Fees already paid are nonrefundable except where required by law, stated in an order, or caused by a confirmed billing error. The Refund and Cancellation Policy is incorporated into these Terms.
8. Customer Data and instructions
As between the parties, you retain rights in data, content, files, and records submitted to the service (“Customer Data”). You instruct us to host, copy, transmit, display, back up, and otherwise process Customer Data as needed to provide, secure, support, and improve the service in accordance with the agreement. You are responsible for the accuracy, quality, legality, notices, permissions, and lawful basis for Customer Data.
9. Privacy and data processing
Our Privacy Policy explains processing for which Batch Scale acts as a controller or business. When Batch Scale processes Customer Personal Data on your documented instructions, the current signed DPA governs. You remain responsible for your own privacy notices, consumer requests, marketing permissions, employment obligations, and merchant storefront configuration.
10. Confidentiality
Each party may receive nonpublic information that a reasonable person would understand to be confidential. The receiving party will use it only to perform or exercise rights under the agreement, protect it using reasonable care, and disclose it only to personnel and providers with a need to know and confidentiality duties. These obligations do not cover information independently developed, lawfully received without restriction, already known without duty, or publicly available without breach.
11. Security and backups
We will maintain administrative, technical, and organizational safeguards appropriate to the service and described in the applicable DPA or security materials. No system is completely secure. You must use available access controls, maintain your own business-continuity practices, and export important records according to your risk needs. A public security statement does not create a certification, warranty, or service level unless a signed agreement expressly says so.
12. Acceptable use
You must comply with the Acceptable Use Policy. You may not violate law or third-party rights; distribute malware; send unlawful or unsolicited communications; access another workspace; bypass access, safety, rate, or usage controls; disrupt the service; use stolen credentials; or facilitate fraud, exploitation, or unlawful regulated activity.
13. Customer storefronts and content
You are the merchant and publisher for storefronts and content you operate through Batch Scale. You are responsible for product claims, pricing, taxes, accessibility, privacy notices, consumer terms, shipping promises, returns, recalls, licenses, age restrictions, and regulatory compliance. We may remove or restrict content when reasonably necessary to address illegality, infringement, security risk, provider requirements, or material breach.
14. Intellectual property and feedback
Batch Scale and its software, design, documentation, branding, and underlying technology are protected by intellectual-property laws. Subject to the agreement, we grant you a limited, nonexclusive, nontransferable, nonsublicensable right to use the service during your authorized term. If you voluntarily provide feedback, you grant us a perpetual, worldwide, royalty-free right to use it without identifying you publicly as the source.
15. Copyright complaints
We may respond to properly submitted copyright notices and maintain a repeat-infringer policy where required. Before claiming Digital Millennium Copyright Act safe-harbor procedures, Batch Scale will publish and register the required designated-agent information. Until then, copyright concerns may be sent to [email protected].
16. Third-party services and integrations
Third-party products are governed by their own terms and privacy practices. You authorize us to exchange data with a provider when you enable its connection. We do not control a third party’s approval, functionality, availability, security, fees, or changes. Disabling an integration may not delete data already sent to or retained by that provider.
17. Service changes and availability
We may improve or change the service. For paid core functionality, we will provide reasonable notice before a material reduction when practical. Maintenance, emergencies, security work, provider failures, and events outside reasonable control may affect availability. Public response or uptime targets are nonbinding unless a signed agreement identifies a commitment and remedy.
18. Suspension
We may limit or suspend access when reasonably necessary to prevent harm, protect accounts or infrastructure, investigate abuse, comply with law or provider requirements, address nonpayment, or respond to material breach. We will give notice and an opportunity to cure when reasonably possible and legally permitted. Emergency restrictions may take effect immediately.
19. Termination and data after termination
Either party may terminate as allowed by the applicable order or for an uncured material breach after reasonable notice. On termination, access ends, amounts already due remain payable, and you must stop using the service. Export and deletion periods will follow the applicable order, DPA, and published lifecycle procedures. We may retain limited records where required for law, security, fraud prevention, dispute resolution, or enforcement.
20. Disclaimers
Except for express commitments in a signed agreement and warranties that cannot be excluded, the service, beta features, documentation, and outputs are provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement. Batch Scale does not provide legal, tax, accounting, food-safety, medical, regulatory, or financial advice and does not guarantee that calculations, labels, forecasts, records, or integrations satisfy your obligations.
21. Limitation of liability
To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or lost profits, revenue, goodwill, business opportunity, or data. Batch Scale’s aggregate liability will not exceed fees paid or payable for the service during the twelve months preceding the event giving rise to the claim. Counsel must determine appropriate exclusions and carve-outs for confidentiality, data protection, infringement, indemnity, fraud, gross negligence, willful misconduct, and liabilities that law does not permit the parties to limit.
22. Indemnification
This section requires counsel completion before commercial launch. The intended allocation is that Customer defends and indemnifies Batch Scale against third-party claims arising from unlawful Customer Data, storefront content, products, or misuse, while any Batch Scale intellectual-property indemnity, exclusions, procedures, and remedies must be stated in a signed order or counsel-approved revision.
23. Governing law and disputes
These Terms are intended to be governed by [governing law must be configured], without regard to conflict-of-law rules. Subject to any counsel-approved arbitration provision or mandatory law, proceedings will be brought in [exclusive venue must be configured]. Nothing prevents either party from seeking urgent injunctive relief.
24. Export controls and sanctions
You may not use, export, reexport, transfer, or provide the service in violation of applicable export-control, sanctions, or trade laws. You represent that you and your authorized users are not prohibited parties and will not use the service for a prohibited end use.
25. General terms
Neither party is liable for delay caused by events beyond reasonable control, except payment obligations. You may not assign the agreement without consent; we may assign it in connection with a reorganization, financing, merger, acquisition, or sale of substantially all relevant assets. If a provision is unenforceable, it will be limited to the minimum necessary and the remainder continues. Waiver must be express. The agreement is the entire agreement about its subject. Sections intended by their nature to survive will survive termination.
26. Changes and notices
We may revise these Terms for legal, security, operational, or product changes. We will post the new version and provide additional notice before a material change takes effect where required. If renewed assent is required, continued access will depend on acceptance. Legal notices to Batch Scale must be sent to [email protected] and, once configured, to the business address below.
27. Provider identity and contact
Legal entity not yet configured
Business address not yet configured
[email protected]